Frequently Asked Questions

 

We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information send email to limosforyouchicagoland@gmail.com 

1.

I have a balance due on my date. How can I pay?

For all events, we accept cash/check or charge cards with the following restrictions....Checks, money orders and cashiers checks are accepted if received by us at least 15 days in advance of your event. ALL balances due the day of your event are to be CASH (Preferred) or Credit Card.  MasterCard, Visa and Discover and AMEX accepted. Credit cards also incur a 4% STC charge. However, we do waive the 4% charge for initial deposits.

 

2.

Can I bring my own alcohol?

Yes, of course, in any limousine, specialty car, & Limo Bus. All vehicles are equipped with coolers and ice. Alcohol is NOT in sedans or non-stretch vehicles. The legal definition is that there must be a divider between the chauffeur and the passengers.

NO RED WINE is allowed due to the staining possibilities. Remember, you are in a moving vehicle, and it is not the chauffeur's fault that he hit the brakes, and you spilled your beverage. Underage drinking cannot be tolerated. If at any point, a minor is in possession of alcohol, or appears intoxicated, the service will be terminated immediately, and parents must come and take charge of the minor. If a parent is not available, the local police will be called, and the entire group discharged from the vehicle. If at any time anyone possesses any illegal drugs, the trip will be immediately terminated, and if there is any dispute at all, the police will be called.

 

3.

Can we smoke in the vehicle? 

All of our vehicles are NON-smoking.

 

4.

Can we eat in the vehicle? 

For any food that is brought into the limo.  You are responsible for any additional cleanup fees associated with damage or cleanup above and beyond the norm. (sweeping and vacuuming) Certain foods, such as pizza, or anything that can cause major stains, are not allowed. If you choose to bring sandwiches, etc. into the limo, it is in everyone’s best interest to not bring ketchup, mustard, mayonnaise, and alcohol etc. to avoid any additional cleanup fees. If additional cleanup is needed a $275 soil fee will be charged.

 

5.

How much do I need for a deposit?

There is a credit card required for deposits on airport services. There is a deposit payment required for all weddings, proms, and other hourly charters, of 50 %.   50% is required for all bachelor(ette) parties, concerts, and point to point services.

 

6.

What is your cancellation policy?

All cancellations MUST BE IN WRITING, either by email, fax or registered letter. All deposits are NON-refundable. Wedding and Prom cancellations must be submitted in writing by certified mail  (30) days prior to the date of service, or the full balance on the contract is due.

 

7.

Can I change/downsize/upsize the vehicle on my contract?

Yes, but your original deposit will go toward the new amount of deposit for that vehicle.

 

8.

Is there a charge for waiting time?

We always allow up to a 15 minute grace period, to load luggage, or to gather your group together. After 15 minutes, you are billed in half-hour increments for waiting time, starting at the original pickup time.

 

9.

Do additional stops cost extra?

On hourly packages, such as weddings, there are no additional charges for extra stops. On-airport transfers and point-to-point transfers, additional stops are extra. The rates will be determined by the distance between or the amount of extra time they consume. Call for specifics.

 

10.

What if we decide we want the car for a longer period of time?

As long as the vehicle isn’t scheduled to be somewhere else, we will gladly extend the length of your event. This is completely dependent upon scheduling. The best rule is to schedule for as long as you feel you may need the vehicle, but there is no refund for unused time, so being punctual counts.

 

11.

What if someone throws up or damages the interior/exterior of the vehicle?

The passenger making the reservation is responsible for the entire group. Any damages are the responsibility of the individual renting the limousine. So are any legal fees and court costs associated with trying to collect. Cleanups involving professional carpet shampooing, such as vomit, START at $275.00. Rips and tears START at $200.00. The final total will be assessed after billing is received, and lost time is figured. Other damages will be billed in full including lost time and any travel back and forth to coachbuilders if needed.

 

12.

Abusive Customers...

Abusive customers will not be tolerated. Our goal is to provide you with safe, dependable transportation. Any abuse of the chauffeur or of the vehicle will not be tolerated, and as it explains in the contract if there is any mistreatment of your chauffeur or vehicle, he/she will cancel the service, and there will not be any refund.

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